How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sling TV phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Here is how our research team describes the way the Sling TV phone system greets you: Need quick assistance, whether it's about programming, billing, or account updates, our chat agents are here to help. Skip the line and press 1 to receive the text message for instant chat support.
Below are some clips we've found from Sling TV's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sling TV. The best live TV streaming service in America.
Looking to stream all the NFL and college football action?
Head to Sling dot com slash Watson to find out which networks are hosting the game.
That's sling dot com slash w h a t s o n.
Need quick assistance?
Whether it's about programming, billing, or account updates, our chat"
Excerpt from a call with Sling TV
Saturday, January 6, 2024 4:23 PM
They may need the phone number on your account
"Thank you for calling Sling TV, the best live TV streaming service in America.
Wanna get to an agent faster? You can skip the line and get connected to instant chat support where you can get support to address any concern.
Our chat agents are ready to help. Press one to receive a text message and get connected."
Excerpt from a call with Sling TV
Wednesday, April 3, 2024 6:50 PM
They may ask you to enter information with the dial pad
"Message and data rates may apply.
I didn't get that. Let's try again.
Wanna get to an agent faster? You can skip the line and get connected to instant chat support where you can get please enter the ten digit cell phone number you would like to receive the text Terms and conditions and privacy policy documents can be found at w w"
Excerpt from a call with Sling TV
Tuesday, March 12, 2024 2:11 PM
They may ask you to say or enter information
"Please say or enter the guiName Sure"
Excerpt from a call with Sling TV
Thursday, April 11, 2024 6:55 PM
The first phone menu
"Thank you for calling Sling TV. The best live TV streaming service in America.
If you need help signing up, press one.
If you want to make a payment, have an account or program programming related question, press two."
Excerpt from a call with Sling TV
Monday, April 1, 2024 5:17 AM
What are the hours and when should I call?
Sling TV operates the call center for this 888-361-7149 phone number Mon-Sun 8am-1am ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,829 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sling TV phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sling TV staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sling TV is Thursday.The most busy day to call is Saturday, which averages 21% more phone calls by comparison.Again, this is based on a sample of 2,829 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Sunday, which is 5562% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Shortest
Thu
Fri
Sat
The best time to call
In summation, the best day to call Sling TV is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sling TV staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Sling TV number?
Below is a sample of recent calls to Sling TV, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about channel lineup: "I need Univision and local channels, but you don't offer them."
- From a call lasting 4m 15s , Apr 17, 2024 10:52 PM
Reducing subscription cost: "I wanna see how I can reduce it."
- From a call lasting 9m 36s , Apr 16, 2024 4:44 PM
App not loading properly: "The app in my room is not coming on for some reason."
- From a call lasting 12m 57s , Apr 14, 2024 5:06 PM
Inquiring about TV options: "I was gonna ask how much do you have a plan for I don't know if it's steaming TV or light TV so I can see the like, TV ads and all them box and all that."
- From a call lasting 6m 5s , Apr 12, 2024 10:07 PM
Inquiring about DVR service: "I was wondering if you have DVR service where I could record shows and all."
- From a call lasting 3m 35s , Apr 12, 2024 9:30 PM
Account access and payment issue: "Everything on there is locked, and you guys just took forty three dollars off my card."
- From a call lasting 8m 42s , Apr 12, 2024 2:29 AM
Billing issue with double charge: "You all charged me twenty one ninety, charged me twice in one month for cancellation."
- From a call lasting 6m 11s , Apr 11, 2024 9:18 PM
Billing inquiry: "I was double charged in one month and I want to discuss the billing issue."
- From a call lasting 3m 50s , Apr 11, 2024 9:12 PM
Billing issues: "I was trying to get a refund for my monthly service but was charged despite canceling."
- From a call lasting 4m 16s , Apr 11, 2024 9:03 PM
Billing inquiry: "I was charged incorrectly after cancelling my subscription in March."
- From a call lasting 3m 11s , Apr 11, 2024 8:57 PM
There are many reasons why people may need Sling customer service. A lot of people have questions about activation before they purchase the product, but in my case, I needed help understanding the payments and charges that were on my bill. I didn’t want to pay my bill until I made sure that I wasn’t going to pay more than what I had signed up for. I like to talk to real people when I discuss billing, so I bypassed their live chat and opted to call their phone number in the hopes of talking to a real person.
A few things that I think helped expedite my phone call was that I had my account number and my billing statement number handy so I was able to answer it when asked. This saved me from having to wait for the general helpline. I also kept my laptop up in case I needed to refer to my bill for any help. Anyone calling about a service issue would probably want to be near their computer or Roku to try some troubleshooting solutions, but because that was not my specific problem, I cannot speak to that particular customer service issue.
The first option I was given was to get help signing up, and I was told that I could go online to do so. However, I didn’t want a live chat, so I stayed on the line. The directory was very short which I appreciated and while I could have pressed two for account help, it directly went to hold music, so I just let it stay on hold. The music was quite pleasant and I didn’t mind listening to it in the background. I simply put my phone on speaker and set it next to the laptop while I worked on a few things. Every once in a while, the music would break and I was told I could go online for help, but overall, the hold experience wasn’t bad.
While there wasn’t a callback option, the wait time wasn’t bad at all. I called around noon, and it only took 3 minutes for someone to pick up my call. The speaker was clear and easy to understand, and they quickly looked up my account information and walked me through what each charge on my bill meant. I was off the phone in less than 10 minutes with my questions resolved and was happy to participate in the customer service survey.
Overall, I think Sling TV customer service gets negative reviews because people want access to streams that aren’t available in their areas. There is nothing that a customer service rep can do about that. However, if you have a real account issue, they are very helpful and will sort it out quickly.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Sling TV Customer Service
There are of course other ways to contact Sling TV customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sling TV provides this option.
Sling TV, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Sling TV customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sling TV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sling TV agent. This phone number is Sling TV's best phone number because 362,346 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-361-7149 include Cancel or Change Account, Add a Channel, Streaming or Download Trouble, Account Access, Refund a Charge and other customer service issues. The Sling TV call center that you call into has employees from Ohio, New York, Oklahoma and is open Mon-Sun 8am-1am ET according to customers. In total, Sling TV has 1 phone number. It's not always clear what is the best way to talk to Sling TV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sling TV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sling TV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
