How do I get through the phone menu to a live person?
GetHuman researchers routinely call this TDS Telecom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct number for sales, no robots! Cannot help with tech support, or billing issiues.
What are the hours and when should I call?
TDS Telecom operates the call center for this 855-821-9019 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,068 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TDS Telecom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TDS Telecom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TDS Telecom is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 1,068 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call TDS Telecom
In summation, the best day to call TDS Telecom is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TDS Telecom staffs the call center well on Thursday.
Why Customers Call TDS Telecom
If you have time to do a bit of reading before you call TDS Telecom, we recommend you read over some of our problem-specific articles.
Yes, TDS Telecom is available in a wide range of areas. As a leading provider of telecommunications services, TDS Telecom has expanded its network to reach numerous communities across the country. To confirm whether TDS Telecom is available in your specific area, you can use the online availability checker on our website. By entering your address or zip code, you will receive accurate information regarding the availability of our services in your area. Additionally, you can contact our customer service team via phone or chat to inquire about the availability of our services in your location. TDS Telecom is committed to offering reliable and high-quality telecommunications services to as many areas as possible, and we continuously work to expand our coverage.
TDS Telecom's cancellation policy allows customers to cancel their services at any time without incurring any early termination fees. To initiate the cancellation process, customers can contact TDS Telecom's customer service via phone or online. It is essential to provide the necessary account information and request a cancellation. Upon cancellation, customers are responsible for returning any company-issued equipment promptly. Failure to return the equipment within the specified timeframe may result in additional charges. TDS Telecom ensures transparency regarding any refunds or final bills owed by customers after cancellation. It is important to review the terms in the customer agreement for any specific details related to the cancellation procedure and potential charges.
TDS Telecom offers a comprehensive range of services to fulfill our customer's communication needs. We provide reliable and high-speed internet services that cater to both residential and business customers, ensuring a seamless online experience. Our telephone service includes both landline and VoIP options, providing crystal-clear voice communication. Additionally, we offer innovative TV packages, with a variety of channels and on-demand options to suit diverse entertainment preferences. TDS Telecom understands the importance of protecting our customers' valuable data, which is why we also offer robust and secure data backup and storage solutions. With our reliable and cutting-edge services, we strive to provide our customers with the best-in-class communication experience.
Click the link above to get answers to just about any TDS Telecom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TDS Telecom, and their purpose. Are any of these similar to the reason you are trying to call?
Phone not working: "Ever since I've been hooked up to TDS a couple weeks, my phone has been dead."
- From a call lasting 13m 13s , Apr 11, 2024 6:28 PM
Phone service issue: "I'm having trouble with my phone service."
- From a call lasting 1m 1s , Apr 11, 2024 6:27 PM
Reported cut cable: "I had a problem for some reason. One of the workers from TDS cut a cable that connects from my house to the utility port."
- From a call lasting 5m 44s , Mar 12, 2024 9:11 PM
Inquiring about new service: "I'm calling about getting service at a location."
- From a call lasting 4m 28s , Mar 11, 2024 6:47 PM
Conclusion and closing notes
This is TDS Telecom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TDS Telecom agent. This phone number is TDS Telecom's best phone number because 6,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-821-9019 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call TDS Telecom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, TDS Telecom has 2 phone numbers. It's not always clear what is the best way to talk to TDS Telecom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TDS Telecom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TDS Telecom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.